Terms of Service
Last updated: January 2025
1. Agreement to Terms
By accessing and using the website www.shreeramrefrigeration.co.in ("Site"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily download one copy of the materials on our Site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or for any public display
- Attempt to decompile or reverse engineer any software contained on the Site
- Remove any copyright or other proprietary notations from the materials
- Transfer the materials to another person or "mirror" the materials on any other server
- Engage in any illegal activity or violate applicable laws
3. Product Information and Specifications
All product descriptions, specifications, pricing, and availability information on our website are subject to change without notice. While we strive to provide accurate information:
- We do not warrant that descriptions, prices, specifications, or availability are accurate or complete
- Product images may not accurately represent actual products
- We reserve the right to limit quantities and refuse orders
- Technical specifications are subject to manufacturer updates
4. Purchase and Order Terms
When you place an order with Shree Ram Refrigeration, you are making an offer to purchase our products on these terms:
- Orders are subject to acceptance by Shree Ram Refrigeration
- We reserve the right to reject any order for any reason
- Payment must be received before order processing
- Prices are subject to change without notice
- Orders cannot be modified or cancelled after confirmation
- Delivery dates are estimates and not guaranteed
5. Refund Policy
30-Day Money-Back Guarantee
- Customers may request a refund within 30 days of purchase if not completely satisfied
- Refunds are applicable only for products in original, uninstalled condition
- Shipping costs are non-refundable
- Customer must provide proof of purchase and reason for refund
- Products showing signs of use, damage, or installation are not eligible for refund
- Refund processing takes 5-7 business days after return verification
6. Return Policy
15-Day Return Window
Products can be returned within 15 days of delivery under these conditions:
Eligible Returns:
- Defective or damaged items upon delivery
- Wrong product shipped (our error)
- Products not matching advertised specifications
- Items must be unused and in original packaging
Return Process:
- Contact us within 15 days of delivery with proof of issue
- Provide photos or documentation of damage/defect if applicable
- Obtain return authorization and shipping instructions
- Ship the product back in original packaging
- Return shipping costs are covered by us for defective items
- Customer bears return shipping costs for change of mind returns
Non-Returnable Items:
- Customized or special order products
- Installed or partially used equipment
- Items returned after 15-day window
- Products with missing parts or damaged components
7. Warranty
All Shree Ram Refrigeration products come with a manufacturer's warranty:
- Standard warranty: 12 months from date of purchase
- Warranty covers manufacturing defects and workmanship issues
- Warranty does not cover: misuse, neglect, improper installation, modifications, normal wear and tear
- Warranty claims require proof of purchase
- Labor and parts replacement are covered under warranty
- Extended warranty options are available at additional cost
8. Limitation of Liability
THE MATERIALS ON THIS SITE AND PRODUCTS ARE PROVIDED ON AN "AS IS" BASIS. SHREE RAM REFRIGERATION MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.
Further, Shree Ram Refrigeration does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this Site or otherwise relating to such materials or on any sites linked to this Site. In no event shall Shree Ram Refrigeration be liable for any damages (including, without limitation, damages for loss of data or profit) even if notified of the possibility of such damage.
9. Accuracy of Materials
The materials appearing on the website are not necessarily complete and up to date. Shree Ram Refrigeration does not commit to updating such materials and may make changes at any time without notice.
10. Links
Shree Ram Refrigeration has not reviewed all of the sites linked to its Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Shree Ram Refrigeration of the site. Use of any such linked website is at the user's own risk.
11. Modifications
Shree Ram Refrigeration may revise these terms of service for its Site at any time without notice. By using this Site, you are agreeing to be bound by the then current version of these terms of service.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Republic of India, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
13. Dispute Resolution
Any disputes arising out of or related to this website or products shall be resolved through:
- Good faith negotiation between parties
- Mediation if negotiation fails
- Arbitration or litigation in courts located in Siddhpur, Gujarat
14. Contact Information
If you have questions about these Terms of Service or our products, please contact us:
Shree Ram Refrigeration & Marble
Milkat No. 1699/15, Ganeshpura Tavadiya Road, Ganeshpura, Siddhpur, Patan
Gujarat 384151, India
Email: info@shreeramrefrigeration.co.in
Phone: +91 98986 98906